Gennext is now part of Fantel

Your local connection, stronger support. Your service continues, your plans stay the same.

WHAT THIS MEANS FOR YOU

Your Service Continues

Month-to-month flexibility. Switch or cancel anytime without penalties. We earn your business every month, not through fine print.

Local Support, Expanded Network

No overseas call centres, no endless hold music. Just fast, friendly help from a team that actually knows your connection.

All Commitments Honored

Fully accredited NBN provider with decades of telco experience. No hidden charges, no surprises—just reliable internet at the price we promise.

WHAT TO DO NEXT

Access Your Account

Contact Support

FREQUENTLY ASKED QUESTIONS

No. Your current plan, pricing, and data allowance remain exactly the same. If you’re on a contract, all terms continue as agreed. You can upgrade or change plans anytime, but nothing changes unless you choose to.

Call us on 1300 720 207 or email sales@fantel.com.au.
Our Australian support team is available during business hours and ready to help with any questions about your service or the transition.

Nothing at all. Your internet continues without interruption. Your login details for the customer portal still work. If you have any questions, our support team is here to help at 1300 720 207

Your billing cycle, payment method, and amount stay the same. You’ll continue to receive invoices as usual. If you have any billing questions, contact our support team at 1300 720 207.