VoIP Fault Report Form

Please keep in mind this form is for VoIP services only. If your fault is with PSTN or ISDN services please do not use this form.

Customer Name(Required)

Email(Required)

What is your email?

Account Number(Required)

What is your Fantel Account number?

Contact Number(Required)

What would be the best number to contact you on?

Phone Number of issue(Required)

Please specify which phone number is having the issue

How long has the issue been occurring for?(Required)

Please give a rough estimate of how long the service has been having this issue.

Internet Provider

Please provide the name of your internet provider (Telstra, Optus, Etc…)

SIP Authentication Username

Your username to login to your SIP

Platform in use(Required)

What VoIP platform are you using?

Platform in use (Other)

Please provide what VoIP platform you are using (Fantel, ATU, Etc…)

Type of SIP Client

What type of SIP client are you using? (Soft or Hard Phone)

Name and version of software in use

What software and version number of the software are you using?

Model and firmware version number

What is the model of your phone and the version of the firmware it is running?

Location of SIP Client

Where is your SIP Client Located (Australia, Philippines, Etc…)

Location of SIP Client (Other)

Describe the issue that has occurred with your service.(Required)

What has happened to your service that was not happening before ( Cutting out, Static, Etc…)

If calls are affected, please give date, time, caller ID of the call/s