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Porting Authority Request Form

  • Please list each telephone on a separate line. E.164 format, eg. ; 611300304288 or 61283323030
  • This is the telephone account number of the telephone line. If the account number is different per telephone line then submit a seperate request for each telephone account number.
  • Please select the switch to terminate the telephone number on.
  • Please specify the IP address of the switch, server, router that will accept calls for the telephone number being ported to the Fantel network. Only required if termination point is Wholesale.
  • Authority and Consent

    I authorise for the telephone number(s) listed above to be ported to Fantel and that I am authorised to request the porting of the telephone number(s) listed on this form.

    I acknowledge that I have been advised that:
    • By porting the telephone number(s) listed on this form, the service associated with that telephone number is disconnected from the existing service provider’s network and may result in finalisation of the account for that service;
    • By porting the telephone number(s) listed on this form, any DSL/Spectrum Sharing service associated with that telephone number is disconnected and may result in finalisation of the DSL Spectrum Sharing account for that service;
    • Although I have the right to port the telephone number(s), there may be costs and obligations associated with the port which may include early termination fees and porting fees.
    • If I provide the wrong wholesale account number, or have an additional service on the line causing the port to be rejected, I agree to pay Fantel $66 per number for each additional request per number (or from $219 per complex port per number)
    • The fee payable to Fantel to port a number from another carrier is $22.00 per standard number; Complex services such as ISDN numbers start from $219.00
    • By porting the number to Fantel, you agree that if the number is an Australian landline number, there is a monthly cost of $11.00 for Fantel to announce the number, if the number is a 1300 number, the cost is $16.50 per month and if the number is a 1800 number, the cost is $22.00 per month.
  • Terms and Conditions

    • You must not deactivate your existing service when porting. Telephone numbers can only be ported while the service is active.
    • You can only withdraw your authority to port this telephone number before the Electronic Cutover Advice is sent to your current Service Provider.
    • Fantel provides no guarantee that it can successfully port your telephone number from your current Service Provider. Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them. In this case you authorise Fantel to correct the information and resubmit the request to port your telephone number or dispute the rejection by your current Service Provider. A porting request may also be rejected for other reasons as stated in the LNP Industry Code.
    • Fantel provides no guarantee that the telephone number will be ported within any specified timeframe. Porting Hours of Operation are 8am to 5pm AEST/AEDST Monday to Friday, excluding National Public Holidays. Cutover can only be initiated at least 3 business days after the porting Notification Advice is sent by Fantel to your current Service Provider. If a port request is rejected and needs to be resubmitted, cutover cannot take place for at least another 3 business days after the request is resubmitted.
    • In the event of a port, withdrawal or reversal, Fantel is not responsible for any period of outage.
    • You may have outstanding contractual obligations and/or port-out costs owed to your current Service Provider. Fantel is not liable for any such costs.
    • Only your telephone number will be transferred to Fantel. This may result in the loss of any Value Added Services that are associated with the service provided by your existing Service Provider (eg Voicemail).
    • If you wish to port your telephone number from Fantel to another Service Provider, then you must contact the other Provider.
    • Fantel reserves the right to charge a fee for porting your telephone number to or from Fantel.
    • Local Number Portability (LNP) does not guarantee you can keep your telephone number if you move to a different geographic location.
    • By agreeing to these terms and conditions you also agree to our standard form of agreement