Support

Fantel is well known for the high level of support that it provides to its clients.  It’s not just about having great technical knowledge and skills.  It is about having the passion to help our clients to ensure that their experience is second to none.  All staff at Fantel understand that supporting our clients is the most important job they have.  Whether you decide to contact us via our online chat, email or call us, you can rest assured that we will be here to assist you with your telecommunication needs.

We constantly review the way we do things, and when we find better ways to serve our clients, we make the change.  Some of our best ideas come from clients, so you can rest assured that we listen carefully to your feedback.

Looking for the answer
Sometimes the quickest and easiest way to resolve your issue is by Googling the problem. You’re bound to find the solution from the search results. TIP: You can define your search by searching for a portion of the error message, which is a direct cut and paste into the search field, or use keywords that describe the issue or how you produced the issue.

Search the Knowledgebase
You can also do a search on our knowledgebase. Just like the tip given above, you can search for the error or keywords describing the issue.

Still can’t find what you’re looking for?
Then, feel free to contact our customer service team for some guidance. They’d be happy to point you to the right direction.

p: 02 8332 3030 opt 1
e: support@fantel.com.au

Things You Should Know

These are things that you should know before you submit an order for a service with Fantel Pty Ltd. When you submit an order, Fantel assumes that you have read through the Terms and Conditions, as well as the corresponding Critical Information Summary of the service you are applying for.